Terms of Use

1. Service description

CRM by Fatek is a SaaS platform that brings together CRM, sales pipelines, tasks, scheduling, communication, automations, proposals, ERP, inventory, orders, consignment and operational workflows. The service may include third-party integrations when the business using the platform enables those connections.

2. Acceptance and use of the platform

By accessing or using the platform, the business agrees to use the service lawfully, consistently with its intended purpose and in accordance with the policies that apply to enabled integrations.

3. Account responsibilities

• Keep credentials, access and integrations under the control of authorized people.
• Use the platform for legitimate business relationships, operations and communication.
• Ensure that data, messages, contacts and automations sent through the account comply with applicable law and the rules of connected channels.

4. Third-party integrations

CRM by Fatek may use integrations such as Google and Meta for authentication, scheduling, communication, automation and lead management, within the scope authorized by the business. Third-party access is limited to the functionality requested by the user and supported by the product.

Use of these integrations depends on provider availability, granted permissions and compliance with each ecosystem’s policies.

5. Billing, plans and cancellation

The product may be offered through subscriptions, trials or separately purchased modules. Commercial terms, activation and cancellation follow the plan applicable to the account. Closing the account or discontinuing the service may disable integrations and end access to the associated features.

6. AI and automations

AI features and automations support execution, productivity, customer service and operational workflows. They do not replace the business’s own judgment. The business remains responsible for reviewing and using outputs generated by the platform.

7. Operational limitations

CRM by Fatek seeks to maintain service stability and continuity, but may depend on its own infrastructure and third parties, including cloud, authentication and payment providers and integrated APIs. Outages at those providers may affect specific platform features.

8. Closure and data removal

Requests concerning cancellation, integration removal or data deletion may be sent to contato@fatek.solutions. Public instructions for account and data deletion are available at /data-deletion.

9. Updates to these terms

These terms may be updated to reflect changes to the product, integrations, regulatory requirements or operational practices. The version published at this address is the current public version.