Data deletion

1. How to submit a request

Requests for account deletion, integration removal or data deletion should be sent to contato@fatek.solutions.

Requests submitted through Meta

When you request data deletion through Facebook or Instagram, the request is recorded for a review of the associated data and access. Use the confirmation code provided to track your request on Data deletion status. Completion depends on verification and the applicable data handling. Removing the app does not automatically delete a workspace.

2. Required information

To process your request securely, please include:

• company or workspace name
• name of the person responsible for the request
• account email address
• request details: account deletion, integration removal or deletion of specific data

3. Scope of the request

Depending on the request, the process may include:

• disabling account or workspace access, as requested
• removing connected integrations, where applicable
• deleting or anonymizing operational data associated with the request, subject to legal or contractual retention requirements

4. Estimated timeframes

CRM by Fatek aims to acknowledge requests within 7 business days and complete data handling within 30 days, unless additional verification, legal retention requirements or third-party providers are involved in closing integrations.

5. Revoking external access

In addition to submitting a request to CRM by Fatek, the company using the service can revoke permissions directly through connected providers, such as Google and Meta, to stop access before the internal process is completed.