Refund Policy

1. Trial period and cancellation

CRM by Fatek may offer a trial period or free initial activation to evaluate the product. Once a paid subscription begins, cancellation may be requested under the applicable plan terms and current commercial policy.

2. Refund eligibility

Refund requests may be reviewed in circumstances such as:

• withdrawal within the legally applicable period for the first charge;
• an incorrect or duplicate charge;
• a verified technical error in payment processing;
• a critical platform failure that prevents basic use of the service for a significant, verifiable period.

3. How to submit a request

To request a refund review, email contato@fatek.solutions, providing the account, the disputed charge and the circumstances of your request.

4. Review and processing times

Eligible requests are reviewed individually. Once approved, financial processing depends on the payment gateway and the institution responsible for the payment method, and may take several business days to settle.

5. Additional information

A refund does not imply permanent retention of the account or its integrations. In the event of cancellation or closure, the following public policies may also apply: Terms of Use and Data deletion.